Something not look right with your order? Let's get that fixed up! Here are FAQ when it comes to returns and exchanges. Please contact us at email@example.com with further questions. In the case of a lost package, we cannot provide refunds if the product cannot be returned to us. In case of lost package, please contact carrier.
MY ORDER CONTAINS THE WRONG ITEM OR MISSING AN ITEM.
Whoops! Let's fix it right away. Please send us an email at firstname.lastname@example.org so that we may correct this.
I RECEIVED SOMETHING THAT I WOULD LIKE TO RETURN (non-damaged)
We are happy to help! We will accept returns of any merchandise within 30 days of shipment so long as it is in original condition (uncut strands, unopened mixes, etc.) All returns must contact email@example.com with a return request for return authorization. Customer is responsible for return shipping on non-damaged goods and a 10% restocking fee. Returns over $200 please contact customer service for further instructions as these orders require higher restocking fees.
Orders over $100 that are requested to be returned or cancelled need to be approved by management team. Store Credit will be given to larger orders if issues are caused by carrier, these cases will be reviewed and ruled by upper management. In some cases customers may be told to contact the carrier as some packages are covered under insurance and it will be the carrier's responsibility to refund the cost of the lost package.
PLEASE Include your order number or your invoice with your return to speed up the exchange or refund. Orders without indication of an order number will be delayed due to need to confirm that order number with the customer before processing.
SOMETHING IN MY PACKAGE ARRIVED DAMAGED
Please take photos of the damaged item(s) and send them to firstname.lastname@example.org. We will take it from there!
MY ORDER IS LOST. CAN I GET A REFUND?
In the event of a lost order, the carrier of that order needs to be contacted. After the order leaves the JJB warehouse is it the carrier's responsibility to deliver the product. We cannot process a refund for orders that are held by the carrier, "stuck" in customs, or otherwise cannot be returned to the JJB warehouse.
Thanks so much for beading with us online. If you have any questions about returns or shipping please Contact Us at email@example.com