FAQ
GENERAL QUESTIONS
I Have A Question, Who Can I Contact?
Questions, concerns and suggestions can be directed to andy@dressitupshop.com our team answers within 24 hours, Monday through Friday. Our offices are closed on weekends and major holidays.
I' d Like To Share My Designs With The JJB Community, How Can I Do That?
We thought you’d never ask! You can post your designs through a number of JJB Facebook groups including our Magical Mystery Bead Box Group, Secret Stash Group, and more! Connect with us to get involved with the JJB community and share your designs.
What Is Your Return Policy?
QUESTIONS ABOUT ORDERS
When Will My Order Ship?
Your order will ship 1-2 business days after it is placed. Orders may take additional time on high volume days leading up to Christmas, Black Friday, Cyber Monday, and Prime.
Where is My Order Shipping From?
Your order is shipping from within the UK. Beads packed up with sunshine and extra love too!
I Forgot To Add Something To My Order. Can You Add It And Charge My Card?
We are unable to initiate or increase any charges to your credit card, as we do not have access to your credit card information. This is a procedure that is in place to protect your personal information. If you'd like to add something to your order please send us a message at hello@jessejamesbeads.com and we can either add the item and send you an invoice to purchase or we can create a new order and catch the other to ship together!
How Can I Purchase Wholesale?
This website offers wholesale prices for order volumes that reach our minimum. The wholesale minimum is $250 retail to receive the maximum discount of 40% off. If you cannot reach this minimum you are still eligible for other quantity discounts. Please see our Wholesale Page for more info.
Can I Place An Order Over The Phone?
Unfortunately we cannot accept orders over the phone. Our online ordering system is hosted on a secure server, and you can feel confident that your information is protected by the most current security protocols available.
QUESTIONS ABOUT PRODUCTS
The Item I Want Is Out Of Stock. When Will It Come Back?
Restock times on out-of-stock items vary, if there is a particular item you are waiting on, please contact andy@DressItUpShop.com with the item you are looking for for us to see estimated restock date.
I Need More Of A Certain Item Than The Quantity Available, What Should I Do?
Currently, we cannot do bulk orders from our UK shop. if you have an interest in bulk orders, please contact us at hello@jessejamesbeads.com for info on gross orders.
Will I Be Receiving The Same Beads In The Pictures On Your Site?
Yes, you will receive the same product that is in the pictures for the majority of our products. Products that can very in style have this stated in their product descriptions. The only exceptions are items on our mystery assortments – the strand assortments, pack assortments and bulk mixes, for example, all of which are random assortments. Any items that are not the same as what is in shown in the picture will be identified as such on their product page.